Effective Date: December 16, 2024
At Bsky-Alert, we strive to ensure customer satisfaction with our services. However, due to the nature of our subscription-based and digital notification services, we have outlined the following refund policy:
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
• If you experience a technical issue that prevents you from using the service, and the issue cannot be resolved within 7 business days of reporting it to our support team.
• If you are charged incorrectly due to a billing error.
2. Non-Refundable Conditions
We do not issue refunds for the following:
• Partial or unused subscription periods.
• Changes of mind or accidental purchases after the service has been accessed or activated.
• Failure to cancel a subscription before the next billing cycle.
3. Requesting a Refund
To request a refund, please contact us at [email protected] within 14 days of your purchase or renewal. Include the following information in your request:
• Your account email address.
• Details of the issue or reason for requesting a refund.
• Proof of payment, such as a receipt or transaction ID.
4. Processing Refunds
Once we receive your refund request, we will review it and respond within 5 business days. If approved, refunds will be processed using the original payment method within 7-10 business days.
5. Contact Information
If you have any questions or concerns about this Refund Policy, feel free to reach out to our support team at [email protected].
By using Bsky-Alert, you acknowledge and agree to this Refund Policy as part of our Terms and Services.